About me

Hello! My name is Joshua Romulo, a computer science graduate from California State University, East Bay with working knowledge of the following technologies: JavaScript, TypeScript, React Native, NextJS, HTML5, CSS3, Python, Java, Kotlin, C#, Git, SQL, Blazor, and C++. I possess work experience as a full-time Software Engineer and am continuously excited to learn new concepts and techniques. Let's connect!

Work Experience

California State University, East Bay

• IT Accessibility Production Student Assistant
• Processed student requests for physical and electronic course materials and textbooks into Accessible Format using Assistive Technology and OCR software.
• Upheld of an electronic inventory.
• Provided triage services to the ICT process via campus ticketing system (Service Desk).

Acuren Engineering

• IT Helpdesk Analyst
• Troubleshooted issues related to computer software, hardware, networking, and phone systems and resolve within established SLA’s.
• Documented technical issues and take ownership of escalating issues to the appropriate resource.
• Ensured security and privacy of networks and computer systems.
• Administrated Azure user accounts throughout the company.

• Software Engineer
• Developed and maintained Windows and web-based applications in an Agile .NET environment.
• Upheld Object-Oriented Programming (OOP) principles and best practices using C# and JavaScript.
• Followed source control best practices using Git and Azure DevOps, fostering collaboration and supporting continuous integration workflows.
• Employed effective communication with product stakeholders and team members.

Alternative Family Services

• IT Specialist
• Designed, built, and maintained data analytics pipelines and dashboards across multiple platforms (Periscope/Sisense, Zoho Analytics), utilizing SQL, PowerBI, and an in-house Data Warehouse.
• Administered multiple agency-wide systems, supporting daily operations by managing system configurations, user access, and issue resolution.
• Diagnosed and resolved technical issues with computer software and networks.
• Provided technical assistance to users, answered questions, and guided staff through troubleshooting steps virtually, in-person (as needed), and/or via email and/or training through the agency’s IT service desk.
• Provided training to users on new software, or IT systems, when necessary.